
MICROBOARDS TECHNOLOGY, LLC MX DISC PUBLISHER
21
Troubleshooting
Printer not printing
1. Confirm the MX Disc Publisher is plugged into a power source and is turned on. The
ON/OFF switch is located at the back of the unit, above the power cable connector.
2. Confirm the green LED on the power button is lit on the front panel, as shown below. If AC
power is on and the green LED is off, press the power button and wait for several seconds. If
the LED still does not come on, contact Microboards Technical Support.
3. Confirm the MX Disc Publisher is connected to the computer, with a USB cable. This can be
checked by clicking on Start, going to Settings and selecting Printers. Confirm the printer is
listed and is active. If the icon is not active, make sure the Use Printer Offline is not selected
or paused. Also check to make sure the correct printer port is selected.
Disc Loading error
1. If a disc is not loaded correctly, an error message will be displayed on your PC. Check to see
if there are any discs on the belt. Remove any discs that are left on the belt.
2. Lift the cover and check for any discs on the front deck of the MX Disc Publisher. Remove
any discs found on the belts. Close the cover.
3. Next, reload the input bin and click the OK button on the error message to continue. The
system will load the next disc and continue printing the remaining discs for that job.
Low Ink indication
The Microboards Toolbox will provide you with a warning when any of the ink cartridges are running
low. The warning will tell you which cartridge is running low.
It is strongly recommended that you replace the cartridge before the ink level reaches 0%.
Continuing to run the MX Disc Publisher with an empty cartridge may damage the printer.
If you notice poor ink quality or a missing color in your prints at any time, replace the ink cartridge.
Out of Ink
If you do not change the cartridge when the Low Ink warnings first appear, you will become unable to
print after the ink cartridge shows 0%. Printing will be halted to avoid damaging the printheads or
printer.
The Out of Ink message will
appear when the ink levels
have been at 0% for a time. At
that point, you have the option
of changing the cartridge and
continuing, or cancelling the
job.
You will not be able to print if the empty cartridge is not replaced once the Out of Ink message
appears.
Power LED
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